Rishikesh

MANDATORY DOCUMENTS

• Original and photocopy of government photo identity card (Aadhar card, driving license, voter id, etc)
• Passports and Visa important for foreigners.
• Medical Certificate (the first part should be filled by the doctor and the second part by the trekker)
• Self-declaration Certificates

CANCELLATION POLICY

• No Cancellations will be taken over phone calls or WhatsApp messages. Please reply to the email with the payment receipt that you received at the time of booking regarding the cancellation.
• Free Cancellation up to 45 days before the departure date. (Booking amount is non-refundable)
• 44 Days to 30 days of departure date. 10% of the total trip cost along with the booking amount will be charged as a cancellation fee.
• 29 Days to 20 Days of departure date. 25% of the total trip cost along with the booking amount will be charged as a cancellation fee.
•  19 Days to 10 Days of departure date. 50% of the total trip cost along with the booking amount will be charged as a cancellation fee.
• 10 Days to 6 days of departure date. 75% of the total trip cost will be charged as a cancellation fee.
• 6 Days to trip departure date. 100% of the total trip cost will be charged as a cancellation fee.
• NO SHOW. NO REFUND.
• Note: All the reimbursements/ refunds will incur a Payment Gateway charge of 2.5% & GST at 5% respectively. The payment Gateway charges will not be levied on the customers who have made their transactions via UPI.
• Please also note that the booking amount for all packages/ trips is non-refundable whereas a Credit Note can be issued if the cancellation is made 3 days before the departure date (at the discretion of the organization)
• In case of government orders, harsh weather conditions, protests, landslides, or any other unforeseen circumstances, we work out the best possible alternate plans or trips/ treks. At times even if certain activities are canceled, the organization provides the best alternative but no refunds are provided.
•  If a trek/trip cannot be completed due to natural calamity or unfortunate circumstances (like rain, snowfall, earthquake, landslides, strike, bandh, etc.). No refund would be provided.
•  Any extra expenses coming due to any natural calamity mentioned above will be borne by the customer. The company will not be liable.
•  The cancellation policy will differ during the peak season and for popular places.